All Features

Everything You Need to Turn Conversations Into Customers

From WhatsApp campaigns and AI chatbots to automated workflows, CRM and analytics — DOAK gives your team one platform to manage, automate and scale customer communication.

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WhatsApp Business API

Build reliable customer communication with WhatsApp Business API capabilities for sending and receiving messages, approved templates, rich media and interactive messages.

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  • WhatsApp Business API connectivity
  • Message template management
  • Images, videos and document support
  • Interactive buttons and lists
  • Delivery and read status
  • Webhook-based event notifications

Smart WhatsApp Broadcasts

Send targeted WhatsApp campaigns to segmented audiences while personalizing every message with customer information.

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  • Bulk campaign management
  • Personalized variables
  • Audience segmentation
  • Scheduled campaigns
  • Time-zone based scheduling
  • Campaign analytics
  • Tag and attribute-based targeting

AI-Powered WhatsApp Chatbots

Let AI Handle Customer Conversations 24/7 Create intelligent conversational experiences that answer questions, provide information, recommend products and transfer conversations to your team when human assistance is required.

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  • AI-powered customer conversations
  • Train AI with your business information
  • Website and document-based knowledge
  • Product recommendations
  • Conversation context
  • Multi-language conversations
  • Human-agent handoff

No-Code Flow Automation

Build Customer Journeys Without Writing Code. Create automated WhatsApp workflows using a visual drag-and-drop builder.

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  • Customer messages
  • Keyword & event-based triggers
  • Customer behaviour
  • Time-delays
  • API/webhook events
  • Loop & retry handling

WhatsApp CRM

Turn Conversations Into Organized Customer Data. Manage contacts, leads and conversations from one centralized customer database.

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  • Unlimited custom fields
  • Tags and segmentation
  • Complete conversation history
  • Lead scoring
  • Contact import/export
  • Customer lifecycle stages

Real-Time Analytics

Real-time comprehensive metrics for message delivery, read rates, campaign ROI, agent performance, chatbot effectiveness, and customer engagement trends with exportable reports.

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  • Message sent
  • Campaign performance
  • Agent performance
  • Chatbot conversation
  • Customer engagement
  • Exportable PDF/CSV reports

AI Voice Calling

AI-powered voice agents that handle inbound and outbound calls with natural speech synthesis. Appointment booking, intelligent call routing, voicemail, and call recording with transcription.

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  • Customer enquiries
  • Natural speech synthesis & recognition
  • Appointment booking
  • call routing
  • Call recording & transcription
  • IVR workflows

Click-to-WhatsApp Ads

Run CTWA campaigns directly on Facebook & Instagram. Auto-capture leads into your CRM with instant automated follow-up sequences, attribution tracking, and conversion optimization.

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  • Facebook & Instagram integration
  • Automatic lead capture
  • CRM synchronization
  • Campaign attribution
  • Performance tracking
  • Retargeting workflows
  • Instant follow-ups

Multi-Agent Team Inbox

Give Your Entire Team One Shared Inbox. Let multiple team members manage customer conversations from a centralized workspace.

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  • Shared WhatsApp inbox
  • Conversation assignment
  • Round-robin distribution
  • Internal notes
  • Team mentions
  • Saved replies
  • SLA monitoring
  • Supervisor visibility

Multi-Channel Inbox

Manage conversations across WhatsApp, Instagram DMs, Facebook Messenger, Telegram, and Email — all from one unified inbox with consistent customer profiles.

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  • WhatsApp Business API
  • Instagram Direct Messages
  • Facebook Messenger
  • Telegram bot integration
  • Email channel support
  • Unified customer profiles

Template Manager

Create, Manage & Track Your Message Templates. Build and organize WhatsApp message templates from one interface.

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  • Visual template creation
  • Variables and placeholders
  • Template preview
  • Category management
  • Approval status tracking
  • Template organization
  • Compliance-oriented checks

API & Webhooks

Full REST API and webhook system for custom integrations. Connect with your existing CRM, e-commerce platform, helpdesk, or any third-party tool via HTTP and pre-built connectors.

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  • REST API access
  • Webhook event system
  • Pre-built (Shopify, WooCommerce) integrations
  • Zapier and Make connectivity
  • Custom HTTP integrations
  • Developer documentation

White-Label Platform

Launch WhatsApp Automation Under Your Own Brand. For agencies, resellers and technology businesses, DOAK can be configured as a branded customer communication platform.

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  • Custom logo & branding
  • own domain
  • Branded emails
  • Custom pricing
  • Multi-tenant setup
  • Client management

Security & Access Control

Built With Business Data Protection in Mind. Control who can access your platform and monitor account activity through centralized security and access-management features.

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  • Role-based access
  • Two-factor authentication
  • Activity logs
  • IP restrictions
  • Access controls
  • Data protection controls

24/7 Support

Dedicated support team available round the clock via chat, email, and call. Priority support for enterprise plans with dedicated account managers and onboarding assistance.

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  • 24/7 live chat
  • Email & phone support
  • Dedicated account manager (Enterprise)
  • Onboarding assistance
  • Knowledge resources
  • Priority support for eligible plans

Quick Setup

Get started in under 3 minutes with embedded signup. No developer needed — connect your WhatsApp Business number, import contacts, and start sending campaigns immediately.

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  • 3-minute setup process
  • Embedded WhatsApp signup
  • No developer required
  • Guided onboarding wizard
  • Contact import (CSV/API)
  • Pre-built campaign templates

Ready to get started?

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