Last updated: 7 November 2026
Doak ("Doak", "we", "us", or "our") respects your privacy and is committed to protecting the personal information and business data entrusted to us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit doakweb.in, create a Doak account, use the Doak platform, communicate with us, or use our WhatsApp Business automation and related services. By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Doak operates a software platform that provides WhatsApp Business communication, automation, customer engagement, AI-powered conversations, workflows, CRM functionality, analytics, team inbox functionality, and related business communication services. For privacy-related questions, requests, or complaints, you can contact us at: Email: admin@doakweb.in Phone: +91 8742055155 Website: https://doakweb.in/ Where applicable under Indian data protection law, Doak acts as the Data Fiduciary for personal data that we determine the purposes and means of processing. When Doak processes customer data on behalf of a business customer, Doak may act as a data processor/service provider and the relevant business customer may remain responsible for determining the purposes for which that data is processed.
We collect information that is necessary to provide, secure, maintain, and improve our services. 2.1 Information You Provide Depending on how you interact with Doak, we may collect: Full name Business or company name Email address Mobile or telephone number Business address Account login information Billing and subscription information WhatsApp Business account information WhatsApp Business phone number Business profile information Information provided through contact, demo, or support forms Information contained in communications with our support or sales teams Information you voluntarily provide while using the platform Information required to configure integrations and automation workflows We do not ask you to provide sensitive personal information unless it is necessary for a specific service and permitted by applicable law.
When you visit our website or use our platform, certain technical information may be collected automatically. This may include: IP address Browser type and version Operating system Device type Approximate geographic information derived from technical data Referring website or URL Pages visited Date and time of access Session information Login and authentication information Service usage information Error and diagnostic information Cookie and similar technology information We use this information for security, troubleshooting, analytics, performance monitoring, and service improvement.
Doak provides functionality involving the WhatsApp Business Platform and related business messaging services. Depending on the features used by a customer, the platform may process information such as: WhatsApp phone numbers Customer names Contact information Message content Conversation history Message timestamps Message delivery and read status Message templates Customer responses Media or files transmitted through supported messaging functionality Tags, segments, attributes, and notes created by the customer Automation and workflow information Agent or team activity Campaign information Communication analytics Doak processes this information to provide the services requested by the customer. Businesses using Doak are responsible for ensuring that they have the appropriate rights, notices, permissions, and lawful basis to collect and communicate with their customers through WhatsApp and other communication channels. Customers must also comply with applicable WhatsApp/Meta policies and applicable laws when using the platform.
We may use information we collect for the following purposes: Providing the Services Creating and managing user accounts Providing WhatsApp Business automation Sending and receiving business communications Operating chatbots and workflows Managing contacts and conversations Providing CRM functionality Providing analytics and reporting Processing subscriptions and payments Providing customer support Managing integrations and APIs Security and Fraud Prevention We may use information to: Authenticate users Protect accounts Detect suspicious activity Prevent fraud, abuse, and unauthorized access Investigate security incidents Maintain service integrity Enforce our Terms of Service Service Improvement We may use aggregated or appropriately de-identified information to: Understand product usage Improve features Improve reliability and performance Diagnose technical problems Develop new functionality Improve user experience Communications We may use your contact information to send: Account notifications Security notifications Transactional communications Service announcements Support responses Billing notifications Important changes to our services or policies Where required, we will obtain consent before sending promotional or marketing communications.
We process personal data in accordance with applicable law. Depending on the circumstances, processing may be based on: Your consent Your request to enter into or perform a contract Compliance with legal obligations Legitimate or permitted uses under applicable law Protection of our services, users, and business interests Other lawful grounds available under applicable data protection laws Where processing is based on consent, you may withdraw consent where permitted by law. Withdrawal of consent does not affect processing that occurred before the withdrawal.
Businesses that use Doak may upload, import, synchronize, or otherwise process information about their own customers. For example, a Doak customer may upload: Customer names Phone numbers Email addresses Customer tags Purchase information Lead information Conversation records Customer preferences Other business-related customer information In these circumstances, the business using Doak is generally responsible for determining why that customer information is collected and how it should be used. Doak processes such information only as necessary to provide the services configured or requested by the customer, subject to our agreements and applicable law. Customers using Doak should not upload or process personal information unless they have the necessary authority and legal basis to do so.
We do not sell your personal information. We may disclose information to third parties where necessary to operate our business and provide the services. These may include: Service Providers Third-party providers may assist us with: Cloud hosting Infrastructure Database services Payment processing Analytics Email delivery Customer support Security Monitoring Communication services Software integrations We require service providers to process information only for authorized purposes and to apply appropriate safeguards where required. WhatsApp / Meta When you or your business uses WhatsApp functionality, information may be processed through the relevant WhatsApp/Meta infrastructure and APIs. Such processing is also subject to the applicable terms and privacy policies of Meta and WhatsApp. Legal Requirements We may disclose information where reasonably necessary to: Comply with applicable law Respond to lawful governmental requests Comply with court orders or legal proceedings Protect our rights or property Investigate fraud or abuse Protect the safety of users or others Enforce our agreements Business Transactions If Doak is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, information may be transferred as part of that transaction, subject to applicable law.
If you purchase a paid Doak subscription, payment information may be processed by third-party payment providers. Doak does not need to store complete credit/debit card details when payment processing is handled directly by an authorized payment processor. Payment providers may process payment information according to their own privacy policies and applicable security requirements.
Doak may use cookies and similar technologies. Cookies may be used for: Authentication Session management Security Remembering preferences Website functionality Performance monitoring Analytics Understanding how visitors use our website Some cookies may be necessary for the operation of the website, while others may be optional. Where legally required, we will request consent before placing non-essential cookies. You can also control or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.
We may use analytics technologies to understand how users interact with our website and platform. Analytics information may include: Pages visited Features used Browser and device information Approximate location Traffic source Session information Interaction and performance information Analytics data may be aggregated or de-identified where appropriate.
We take reasonable and appropriate technical and organizational measures to protect personal information and business data against unauthorized access, alteration, disclosure, loss, misuse, or destruction. Depending on the service and technical architecture, safeguards may include: Encryption during transmission Encryption or other safeguards for stored information Authentication controls Access controls Role-based permissions Logging and monitoring Security testing Backup and recovery procedures Infrastructure security controls Administrative safeguards No internet transmission or storage system can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials, API keys, passwords, and other authentication information. Note: Doak should publish specific technical claims such as particular encryption standards, certifications, or compliance frameworks only when those claims accurately reflect the current production infrastructure.
We retain personal information for as long as reasonably necessary to: Provide our services Maintain your account Complete transactions Provide customer support Meet contractual obligations Resolve disputes Prevent fraud and abuse Maintain security Comply with legal, tax, accounting, or regulatory requirements When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law and our retention procedures. Where a Doak customer controls the underlying customer data, retention may also depend on the customer's instructions and contractual arrangements with Doak. Backup copies may remain for a limited period after deletion while they are securely overwritten or otherwise removed through normal backup cycles.
Subject to applicable law, you may have rights relating to your personal data, including rights to: Request information about personal data processed by us Request correction of inaccurate or incomplete information Request deletion of personal information where legally permitted Withdraw consent where processing is based on consent Request information regarding processing activities Raise a complaint or grievance Exercise other rights provided by applicable data protection law Some requests may be subject to verification to protect against unauthorized access to personal information. To submit a privacy request, contact: admin@doakweb.in We will process valid requests within the period required by applicable law.
If you have a concern about how your personal information is being handled, please contact us first so that we can investigate and address the issue. Email: admin@doakweb.in Phone: +91 8742055155 Please include enough information for us to identify the account or issue involved. If applicable law provides additional grievance or regulatory mechanisms, you may also have the right to use those mechanisms.
Depending on the infrastructure, service providers, integrations, or communication platforms used by Doak, your information may be processed or stored in countries other than the country in which you reside. Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.
Our website or platform may contain links to third-party websites, applications, integrations, or services. We are not responsible for the privacy practices of third parties that we do not control. We recommend reviewing the privacy policies of third-party services before providing them with personal information.
Doak's services are intended primarily for businesses and their authorized users. Our services are not directed at children. We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us improperly, please contact us at: admin@doakweb.in
We may send service-related communications that are necessary to operate your account. Where required by applicable law, promotional communications will be sent only where we have an appropriate legal basis or consent. You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us. Opting out of marketing communications will not prevent us from sending important transactional, security, account, or service-related communications.
You may request deletion of your Doak account or personal information by contacting: admin@doakweb.in We may need to verify your identity or authority before processing the request. Certain information may need to be retained where required by law, necessary to resolve disputes, prevent fraud, maintain security, or satisfy legitimate business and regulatory requirements. Deleting an account may also affect access to services, historical information, conversations, reports, integrations, or other account functionality.
If you use Doak to process information relating to your customers, employees, leads, or other individuals, you are responsible for: Providing appropriate privacy notices Obtaining required consent or authorization Using personal information lawfully Maintaining accurate customer information Respecting communication preferences Complying with applicable marketing and messaging laws Complying with WhatsApp/Meta policies Responding to data-subject requests where you are responsible for doing so Ensuring that information uploaded to Doak is authorized for processing Doak does not authorize customers to use the platform for unlawful, deceptive, fraudulent, abusive, or unsolicited messaging.
We may update this Privacy Policy from time to time to reflect: Changes to our services Changes to our technology Changes in applicable law Changes to our data-processing practices Security or operational requirements When we make material changes, we may provide notice through the website, email, account dashboard, or other appropriate communication channels. The Last Updated date at the beginning of this Privacy Policy indicates when the policy was most recently revised.
If you have questions about this Privacy Policy, want to exercise a privacy right, or have a complaint regarding the handling of your information, contact us: Doak Email: admin@doakweb.in Phone: +91 8742055155 Website: https://doakweb.in/ We will review and respond to privacy-related requests in accordance with applicable law.