Last updated: 7 November 2026
Doak is a business communication and automation platform designed to help businesses manage customer conversations and engagement. Depending on your plan and enabled features, the Service may include: WhatsApp Business Platform connectivity WhatsApp messaging Message templates Broadcast and campaign functionality AI-powered chatbots Automated workflows Customer relationship management (CRM) Customer and contact management Team inbox and multi-agent functionality Conversation management Analytics and reporting Click-to-WhatsApp functionality API and webhook functionality Third-party integrations AI-powered features Voice or other communication features Agency and white-label functionality Other features introduced or modified from time to time Certain features may require additional configuration, approval, subscription fees, third-party accounts, or compliance requirements.
To use Doak, you must: Be at least 18 years old or otherwise legally permitted to enter into a binding agreement; Provide accurate and complete registration information; Have legal authority to enter into these Terms; Use the Service only for lawful business purposes; and Comply with all applicable laws, regulations, and third-party platform policies. If you create an account for a company or organization, you represent that you are authorized to act on its behalf.
You may be required to create an account to use certain features. You agree to: Provide accurate, current, and complete information; Keep account information updated; Maintain the confidentiality of your login credentials; Protect API keys, access tokens, passwords, and authentication information; Restrict unauthorized access to your account; Immediately notify us if you suspect unauthorized access or account compromise. You are responsible for activity conducted through your account unless the activity resulted directly from Doak's failure to apply reasonable security measures required under applicable law. Doak may require additional verification before activating certain features.
Certain Doak functionality may require you to connect or configure: A WhatsApp Business account; A WhatsApp Business phone number; A Meta Business account; WhatsApp Business Platform services; Message templates; Other third-party accounts or integrations. You are responsible for maintaining any required third-party accounts and ensuring that you have the necessary authorization to connect them to Doak. Doak does not guarantee that Meta, WhatsApp, or another third-party provider will approve an account, phone number, business, message template, campaign, or particular use case. Third-party platforms may independently impose restrictions, fees, limits, suspensions, or termination.
Your use of WhatsApp-related functionality must comply with all applicable Meta and WhatsApp policies, including applicable: WhatsApp Business Terms; WhatsApp Business Messaging policies; WhatsApp Commerce policies; Meta Business Terms; Message template requirements; Opt-in and user-consent requirements; Applicable advertising and messaging requirements. You are responsible for obtaining all required permissions, consents, and lawful bases before contacting individuals through WhatsApp or any other communication channel. You must not use Doak to send messages to individuals who have not provided the required permission where consent or opt-in is legally or contractually required. Meta or WhatsApp may independently restrict, suspend, disable, or terminate access to WhatsApp services. Doak is not responsible for decisions made independently by Meta or WhatsApp.
You agree to use Doak only for lawful and legitimate purposes. You must not use the Service to: Send spam or unsolicited communications; Harass, threaten, intimidate, or abuse individuals; Distribute malware, viruses, or malicious code; Conduct fraud, scams, phishing, or deceptive activities; Impersonate another person or organization; Promote or facilitate illegal activities; Violate applicable privacy or data-protection laws; Infringe intellectual property or other third-party rights; Distribute prohibited or unlawful content; Circumvent messaging, platform, or account restrictions; Manipulate or abuse platform limits; Attempt unauthorized access to another account or system; Reverse engineer, decompile, or disassemble the Service except where legally permitted; Interfere with the security or operation of the Service; Use automated methods to attack, overload, scrape, or disrupt the Service; Resell the Service except under an authorized reseller, agency, or white-label arrangement; Use the Service in a manner that could damage Doak, its infrastructure, third-party platforms, or other users. Doak may restrict or suspend activity that reasonably appears to violate these Terms, applicable law, or third-party platform policies.
You must not use Doak to facilitate unlawful, harmful, fraudulent, or prohibited activities. Examples may include, depending on applicable law and platform policies: Fraudulent financial schemes; Phishing or credential theft; Malware distribution; Illegal gambling; Sale or promotion of prohibited weapons; Illegal drugs or controlled substances; Exploitative or abusive content; Child sexual abuse or exploitation; Terrorist or extremist activity; Identity theft; Unlawful surveillance; Counterfeit goods; Other activities prohibited by applicable law or third-party messaging platforms. The specific restrictions applicable to your account may also depend on Meta, WhatsApp, payment providers, AI providers, and other integrated services.
You retain ownership of content and data that you submit to Doak, except for rights expressly granted to Doak under these Terms. Customer content may include: Customer names; Phone numbers; Email addresses; Messages; Conversation history; Contact lists; Customer records; Media; Files; Campaign content; Message templates; Workflow configurations; CRM information; Business information; Other information submitted through the Service. You grant Doak the limited rights necessary to host, process, transmit, store, display, and otherwise handle such content solely to provide, secure, maintain, and improve the Service as permitted by applicable law and your agreement with Doak. You are responsible for ensuring that you have the necessary rights and permissions to submit such information to Doak.
If you use Doak to process personal information relating to your customers, employees, leads, users, or other individuals, you are responsible for: Providing appropriate privacy notices; Obtaining required consent or authorization; Establishing an appropriate lawful basis for processing; Respecting opt-out and communication preferences; Maintaining accurate information; Responding to applicable data-subject requests; Complying with applicable data-protection laws; Complying with WhatsApp and Meta policies; Ensuring that uploaded data is lawfully obtained and processed. You must not upload personal information to Doak unless you are authorized to do so. Our processing of personal information is also governed by our Privacy Policy and, where applicable, a separate data-processing agreement.
Doak may provide artificial intelligence features, including AI chatbots, automated responses, AI-assisted content generation, classification, recommendations, or other AI functionality. AI-generated content may be inaccurate, incomplete, outdated, inappropriate, or unsuitable for a particular situation. You are responsible for reviewing AI-generated outputs before relying on them where human review is appropriate. You must not use AI functionality as a substitute for professional legal, medical, financial, safety, or other regulated advice. You remain responsible for messages sent to your customers through automated or AI-powered functionality.
Doak may integrate with third-party services, including communication platforms, payment processors, analytics services, AI providers, cloud infrastructure providers, advertising platforms, and other applications. Your use of a third-party service may be subject to that provider's own terms and privacy policy. Doak is not responsible for: Changes to third-party services; Third-party outages; Third-party account restrictions; Third-party pricing; Third-party API limitations; Third-party policy changes; Third-party data-processing practices. Where a third-party service is required for a Doak feature, changes to that third-party service may affect the availability or functionality of the Doak feature.
Certain Doak features require a paid subscription. Subscription plans may differ in: Features; Number of users; Messaging capacity; Contact limits; Automation limits; API access; Storage; Support; Usage limits; Other functionality. The applicable plan and limits are displayed during purchase or in your account. You agree not to circumvent or exceed plan restrictions. Doak may introduce new plans, modify existing plans, or change feature availability subject to applicable law and any applicable contractual commitments.
Paid subscriptions may be billed monthly, annually, or according to another billing cycle displayed at the time of purchase. By subscribing to a paid plan, you authorize Doak or its designated payment provider to charge applicable fees. Unless otherwise stated: Subscription fees are payable in advance; Taxes may apply; Third-party messaging charges may be separate; Meta/WhatsApp conversation or messaging charges may be separate from Doak subscription fees; Failed payments may result in restricted or suspended access. You are responsible for providing accurate billing information.
Doak subscription fees may not include fees imposed by Meta, WhatsApp, telecommunications providers, payment providers, AI providers, or other third parties. WhatsApp-related charges may depend on applicable Meta/WhatsApp pricing, conversation categories, geographic location, messaging type, or other factors. You are responsible for applicable third-party charges associated with your use of the Service. Doak does not control third-party pricing and cannot guarantee that third-party fees will remain unchanged.
Unless otherwise stated on the applicable pricing page or required by law, subscription fees are non-refundable. You may cancel a subscription according to the cancellation process provided through the Service. Unless otherwise specified: Cancellation stops future renewal charges; Your current subscription may remain active until the end of the applicable billing period; Previously paid subscription fees are not automatically refundable; Third-party fees are generally non-refundable. Nothing in this section limits mandatory consumer rights or refunds required by applicable law.
Doak may change subscription prices from time to time. Where required, we will provide reasonable advance notice of material price changes. If you do not agree with a new price, you may cancel your subscription before the new price becomes applicable to your next billing period. Continued use of a paid subscription after the effective date of a price change constitutes acceptance of the revised pricing, subject to applicable law.
We aim to provide reliable and continuous access to the Service. However, we do not guarantee that the Service will: Be available at all times; Be uninterrupted; Be error-free; Be compatible with every device or system; Remain unchanged; Meet every particular business requirement. Service availability may be affected by: Scheduled maintenance; Emergency maintenance; Internet connectivity; Cloud infrastructure; Meta or WhatsApp services; Third-party APIs; Payment providers; Telecommunications providers; Security incidents; Force majeure events; Other circumstances outside our reasonable control. Where reasonably practicable, we may provide advance notice of planned maintenance.
Doak and its licensors retain all rights, title, and interest in: The Doak platform; Software; Source code; User interfaces; Website; Designs; Documentation; Logos; Trademarks; Product names; Features; Technology; Proprietary processes. These Terms do not transfer ownership of Doak's intellectual property to you. Subject to these Terms and your subscription, Doak grants you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes.
If you provide suggestions, ideas, recommendations, feature requests, or other feedback about Doak, you grant Doak the right to use that feedback without restriction or compensation, provided that doing so does not disclose your confidential information.
If your subscription includes white-label or agency functionality, your rights are limited to the features and branding permissions included in your applicable plan or agreement. Unless expressly authorized, you may not: Represent yourself as the owner of Doak's underlying technology; Modify or redistribute Doak's software; Remove legally required third-party notices; Grant rights beyond those provided under your plan; Resell Doak services outside an authorized arrangement. Additional agency or white-label terms may apply.
Each party may receive confidential information from the other party. The receiving party agrees to use reasonable measures to protect confidential information and use it only for purposes related to the business relationship. Confidential information does not include information that: Is publicly available without breach of an obligation; Was already lawfully known; Is independently developed without use of confidential information; Is lawfully received from another source without confidentiality restrictions. A party may disclose confidential information where required by law, provided that it gives notice where legally permitted.
Doak maintains reasonable technical and organizational safeguards designed to protect the Service and information processed through it. However, no online service can guarantee absolute security. You are responsible for: Protecting your credentials; Configuring account permissions appropriately; Protecting API keys and access tokens; Restricting access to authorized personnel; Maintaining the security of connected third-party accounts. If you discover a suspected security vulnerability or unauthorized account access, you should contact Doak promptly.
Doak may temporarily restrict or suspend access where reasonably necessary to: Prevent security threats; Investigate suspected abuse; Protect the Service or other users; Address non-payment; Comply with applicable law; Comply with Meta/WhatsApp or third-party requirements; Address a material breach of these Terms. Where reasonably practicable and legally permitted, Doak may provide notice and an opportunity to resolve the issue. Immediate suspension may occur where continued access creates a significant security, legal, platform-policy, or operational risk.
You may stop using the Service or cancel your account at any time, subject to your applicable subscription terms. Doak may terminate or suspend an account if: You materially breach these Terms; You violate applicable law; You violate WhatsApp/Meta policies; You engage in fraudulent or abusive activity; You fail to pay applicable fees; Continued access creates a security or legal risk; The Service is discontinued. Upon termination, your right to use the Service ends. Certain provisions of these Terms may survive termination, including provisions concerning intellectual property, confidentiality, payment obligations, limitations of liability, dispute resolution, and other provisions that by their nature should survive.
Following account termination, Doak may retain or delete account information and customer data in accordance with: Applicable law; Our Privacy Policy; Contractual requirements; Data-retention requirements; Backup and disaster-recovery procedures. Where applicable, data may be retained for a defined period before permanent deletion. Customers should export any data they need before terminating their account where export functionality is available. Specific retention and deletion arrangements may be established in a separate agreement for enterprise customers.
To the maximum extent permitted by applicable law, the Service is provided on an "as available" and "as is" basis. Doak does not guarantee that: Every message will be delivered; Every message will be delivered immediately; WhatsApp or another third-party platform will remain available; Message templates will always be approved; AI-generated content will always be accurate; Automation will produce a particular commercial result; Advertising or messaging campaigns will generate leads or sales; The Service will be suitable for every business purpose. You are responsible for evaluating whether the Service is appropriate for your business requirements.
To the maximum extent permitted by applicable law, Doak will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, goodwill, data, or anticipated savings. This limitation applies to the extent permitted by law and subject to any liability that cannot legally be excluded or limited. To the maximum extent permitted by applicable law, Doak's aggregate liability arising out of or relating to the Service or these Terms will not exceed the total fees actually paid by you to Doak for the Service during the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Doak, its affiliates, officers, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from: Your unlawful use of the Service; Your violation of these Terms; Your violation of applicable law; Your violation of WhatsApp/Meta policies; Your violation of third-party rights; Content or data submitted through your account; Unauthorized or improper communications sent through your account. This section does not apply to the extent a claim results from Doak's own gross negligence, willful misconduct, or other liability that cannot legally be transferred.
Doak will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including: Natural disasters; Fire; Flood; War; Terrorism; Civil unrest; Government action; Internet or telecommunications failures; Power failures; Cloud infrastructure failures; Cybersecurity incidents beyond reasonable control; Third-party platform outages; Meta/WhatsApp outages or restrictions; Labor disputes; Other events outside reasonable control.
Doak may modify, improve, replace, suspend, or discontinue features from time to time. Where a material change substantially reduces functionality of a paid service, Doak will provide reasonable notice where required by applicable law or contract. Some changes may be necessary to comply with law, security requirements, third-party platform requirements, or technological developments.
We may update these Terms from time to time. When material changes are made, we may provide notice through: Email; Account notifications; Website notices; In-app notifications; Other reasonable communication methods. The updated Terms will become effective on the date stated in the revised Terms. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms, subject to applicable law.
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to the arbitration provisions below and any mandatory rights available under applicable law, courts having appropriate jurisdiction in India will have jurisdiction over disputes arising from these Terms.
The parties will first attempt in good faith to resolve disputes through direct communication. If a dispute cannot be resolved through good-faith discussions, either party may seek resolution through arbitration where permitted by applicable law. Any arbitration will be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended. The seat and venue of arbitration should be specified in the final published version based on the actual legal entity's registered office and legal advice. Unless otherwise agreed or required by applicable law: The arbitration will be conducted by a mutually appointed arbitrator; The language of arbitration will be English; The arbitral award will be final and binding on the parties. Nothing in this section prevents either party from seeking urgent interim or injunctive relief from a competent court where legally permitted.
Official notices relating to your account or these Terms may be provided through: Email; Your Doak account; In-app notifications; Website notices; Other reasonable electronic means. You are responsible for keeping your account and contact information current.
You may not transfer or assign your rights or obligations under these Terms without Doak's prior written consent, except where permitted by law. Doak may assign or transfer these Terms in connection with a merger, acquisition, corporate restructuring, sale of assets, or similar transaction.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue in full effect.
These Terms, together with the Privacy Policy and any applicable order form, subscription agreement, data-processing agreement, or other written agreement between you and Doak, constitute the agreement between you and Doak regarding the Service. If there is a conflict between documents, the specific written agreement applicable to the relevant service will control to the extent of that conflict.
Failure by Doak to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision later.
If you have questions regarding these Terms of Service, please contact us: Doak Email: admin@doakweb.in Phone: +91 8742055155 Website: https://doakweb.in/